Helpline – May 2020

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It’s been a busy few weeks on the Helpline – like many other Helplines across the UK we have seen a big increase in calls. Since lockdown began on 24th March we have answered over 1700 calls for help from survivors, their family and friends, and the professionals involved in their ongoing support.

Our team is picking up on average 25% more calls than this time last year, although some weeks this has been as much as 40% more calls.


Additional support for the Helpline

We have been very fortunate to secure additional support from the Nottinghamshire Police and Crime Commissioner to help fund our Helpline in this time of increased demand. As a result, we’ve added six additional staff to the team to help cover the service and ensure we can continue to support women 24/7.

Notts County Women’s FC are leading a fundraising challenge to support the Helpline at this time, #25for25. Twenty-five miles of walking, cycling or running in May for the 25% increase in calls. You can join the challenge and take part, or support the team working towards the #25for25 goal.


Additional support for survivors

Despite lockdown, women, children and young people can flee to a place of safety. Refuges (safe secure houses for women and children) are still accepting referrals, and the national rail service is supporting women to flee by providing subsidised train travel to refuge.

Women’s Aid England have published some useful information for women experiencing domestic abuse, and their friends and families who are supporting them. Available in various community languages, the information is design to help you understand your options and make choices during the pandemic.


We are just at the end of a phone if you need to talk. We aren’t here to tell you what to do and won’t make judgements about the decisions you make. We’re here to listen and to give advice.

Call us on 0808 800 0340 – Freephone number that won’t appear on itemised bills. If it’s not possible to call, you can email [email protected] and someone will email you back.