Juno Service Update – January National Lockdown

family at home

A national lockdown was announced on Monday the 4th of January following a rise of COVID-19 cases across the UK. In this blog post, we have outlined service updates and key messages from Juno. Do not hesitate to call Juno’s 24-hour freephone Helpline if you are worried about yourself or someone else. Take care and stay safe.

Key messages:

  1. You can still flee an abusive relationship during the UK’s national lockdown. Juno Women’s Aid services remain open.
  2. If you are worried about yourself or someone you know, call our Helpline. If you’re unable to get through the first time, leave your name, your number and advise us on a safe time to call you back. If it’s unsafe for you to call, email [email protected] If you are in immediate danger, call 999.
  3. The Silent Solution: In an emergency situation where you cannot speak, call 999, wait for the operator to speak and dial 55. This will alert the operator to your situation.
  4. To keep our Helpline available for survivors, we ask that professionals email [email protected] or call outside of working hours.


Service updates:

City Survivor Advocacy Support Service (SASS)

  • Telephone support is being provided for women; where a woman is in crisis, the team is finding ways to meet safely face-to-face.
  • Freedom Programmes will be conducted online. Where women have already been contacted and offered a programme, we will be contacting them to discuss the changes.


City Children and Teens Team (CATs)

  • As per the Prime Minister’s announcement on Monday, vulnerable children are allowed into school – the teams are looking into ways that they can continue to support children.


Integrated Offender Management (IOM), Stalking and Teens

  • The Stalking service continues to offer telephone contact and support needs will be assessed individually.
  • Teens are being supported via telephone or online if still able to access school/education establishments.


County Support Advocacy Support Service (SASS)

  • Face-to-face Freedom Programmes are continuing to take place. As per the Prime Minister’s announcement, we can continue to deliver support for women and children fleeing abuse. Online Freedom Programmes will be commencing in the coming months.
  • Where possible, the team continues to meet women safely face-to-face.


County Children and Teens Team (CATs)

  • The team is exploring using school facilities to support vulnerable children during the lockdown. Currently, they are working with children online.


Refuge Accommodation (Zola and Serenity)

  • Both Zola and Serenity continue to accept referrals where possible and staff are on the premises to deliver support to women, children and teenagers.
  • Juno Refuge services are still operating during this lockdown and the teams are still bringing women into refuge. To find available refuge space across the UK, please contact the Juno Helpline.



  • The 24-hour freephone Helpline is fully operational 0808 800 0340.
  • If you are worried about yourself or someone you know, don’t hesitate to call. A trained female Helpline advisor can advise you on your situation, refer you to specialist services, create safety plans and more. Further information is available here.
  • If you are unable to reach an advisor when you call, leave your name, number, and a safe time to call you back. An advisor will call you back as soon as possible.
  • If you are unable to call, email [email protected] We ask professionals to please utilise this email address for non-emergencies to ensure the line is kept available for survivors in crisis.