0808 800 0340
Text Relay is also available for callers who are deaf or hearing impaired. If using a textphone, prefix the helpline number by 18001. Interpretation is also available through Language Line.
The 24-hour Domestic and Sexual Violence Freephone Helpline is the ‘front door’ for all domestic abuse and sexual violence services in Nottingham and Nottinghamshire. We provide 24-hour telephone support to survivors, their families and friends, and professionals working in support of survivors and their families.
The helpline receives around 11,000 calls per year, from Nottingham city, Nottinghamshire county, from all over the country, and has supported women living abroad. We provide crisis support to survivors, working with lots of different women - sometimes on a one-off basis, sometimes providing ongoing support until they can be picked up by an outreach service.
The helpline provides emotional support, problem-solving and advice, risk assessment, safety planning, and referrals into support services, refuge, Multi-Agency Risk Assessment Conferences (MARAC), and safeguarding. We provide support and signposting around immigration issues and domestic abuse, and are often dealing with complex cases where women have multiple support needs and/or no recourse to public funds.
We’re part of the complex needs support pathway in Nottingham city called Response to Complexity and also work with EMAS to provide a pathway straight into Juno support for times when they attend an emergency and a survivor wishes to access support for domestic abuse.
The helpline is covered by a team of eight women, supported by volunteers, who work around the clock to ensure that there is someone ready to answer the phone 24 hours a day, 365 days a year!
24-hour helpline for women
0808 800 0340
Helpline for agencies
0115 947 6490
November COVID-19 Updates
We are all working as usual on the Helpline, ready to answer calls from both professionals and women. Although we are anticipating a surge in calls similar to that in the first lockdown, we will do all we can to meet the increasing demand.
Juno's full service updates are available here.