What to do if you need help
If you need Help or Advice
Call our 24-hour domestic and sexual violence helpline where our experienced, female helpline team is ready to listen. Whether you need help or if you just want someone to talk to about what’s happening, speak to us – calls are confidential and you can choose whether or not to give your name.
We’ve got a wide range of different services and depending on what you want to do, we can arrange for further help or support. We can also find ways to keep you safer in the meantime.
- Call us free and in confidence on 0808 800 0340
- For women living in Nottingham and Nottinghamshire
- 24 hours a day, 365 days a year
Sometimes our helpline is busy and you might not get through the first time. We will always call you back if you leave a message stating it is safe to do so and if you leave us a safe contact number in your message.
If you are hearing impaired, text “Relay/NGT” to 18001 0808 800 0340. This option is available 24-hours a day, 365 days a year.
You can also email us on [email protected] 9 am – 9 pm.
Please note, we may not be able to respond to emails straight away, but will try to reply within 24 hours. The deaf health charity Signhealth also runs a domestic abuse support service, DeafHope, using British Sign Langage (BSL).
Find out more and view their BSL videos here.
If you are a man experiencing domestic abuse, call Equation’s domestic abuse service for men: 0115 960 5556
Available Monday – Friday 9.30 am-4.30 pm
If you are experiencing sexual violence and abuse, call Nottinghamshire Sexual Violence Support Services: 0115 941 0440
Check their website for opening hours.
Additional help & Support
What about my children?
We offer a wide range of support services for children and young people who have been affected by and experienced domestic abuse. We support 5-17 year-olds in both Nottingham City and south of the County.
We will work with you and your children to see which support would best suit their needs. From 1-1, group work, mother and child therapeutic programmes and specialised services such as Family Court support. For more information please contact the helpline for advice on how to refer in and which services are available in your area.
I’m a teenager, can I still access support?
If you’re 13-17 and are experiencing teenage relationship abuse, or you know of somebody that is, then we offer a free, confidential support service for young people in both the city and the county.
We can also provide a therapeutic group work programme for young people within education, youth work or community settings called Escape the Trap (Teenage Relationship Abuse Programme). For information about either our 1-1 teen support our group work programmes click here, contact the Helpline on 0808 800 0340.
Help for fur family members
What about my pets?
We run a pet fostering service and can help to find somewhere safe for your pets to stay. Contact us if you think you may need to leave your home and go into a refuge, hostel or other temporary accommodation where you can’t take your pets with you.
Pets are placed with a volunteer foster carer who will look after them in their home until they can be returned to you. We can support a wide range of pets, including dogs, cats, rabbits, snakes, lizards, exotics, small animals, birds, and fish.
Our pet fostering worker will explain how the project works and arrange to complete an assessment of your animal (if needed). Once this is completed, they will look to secure a foster placement with one of our volunteers.
We work closely with the PDSA, Dogs Trust and Cats Protection to run our pet fostering project.
You can discuss pet fostering with our Helpline team on 0808 800 0340.
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